1. Introduction
AIR-SERV United Kingdom (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website or contact us.
This policy is provided in accordance with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and the Data Protection Act 2018.
2. Data Controller
AIR-SERV United Kingdom
Redgate Road
South Lancashire Industrial Estate
Ashton-in-Makerfield
Lancashire
WN4 8DT
United Kingdom
Email: call_centre@air-serv.co.uk
Airvending Limited t/a AIR-serv is the data controller responsible for your personal data.
3. Personal Data We Collect
We may collect and process the following categories of personal data:
• Contact information (such as name, email address, telephone number)
• Information you provide via contact forms or email enquiries
• Technical data, including IP address, browser type, operating system, and website usage data
• Cookie data (see section 8)
We do not intentionally collect special category (sensitive) personal data through this website.
4. How We Collect Personal Data
Personal data is collected when you:
• Contact us via the website
• Send us an email
• Browse our website (technical and cookie data)
• Voluntarily provide information to us
5. Purpose and Legal Basis for Processing
We process personal data only where we have a lawful basis to do so, including:
Purpose Legal Basis
Responding to enquiries Legitimate interests
Providing requested information or services Contractual necessity
Website security and functionality Legitimate interests
Analytics and website improvement Legitimate interests / Consent
Legal and regulatory compliance Legal obligation
6. Data Sharing
We do not sell personal data.
Personal data may be shared with trusted third parties only where necessary, such as:
• Website hosting providers
• IT and security service providers
• Professional advisers (legal, accounting)
All third parties are required to process personal data securely and in accordance with applicable data protection laws.
7. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting, or reporting requirements.
Enquiry data is typically retained for a reasonable period unless further engagement is required or the law requires longer retention.
8. Cookies
Our website may use cookies and similar technologies to improve functionality and user experience.
Cookies may include:
• Essential cookies (necessary for website operation)
• Analytical or performance cookies
You can control or disable cookies through your browser settings. Where required by law, consent will be obtained before placing non-essential cookies.
9. Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure.
While we strive to protect personal data, no method of transmission over the internet is completely secure.
10. Your Rights
Under data protection law, you have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion of your personal data
• Restrict processing of your data
• Object to processing
• Request data portability
• Withdraw consent at any time (where applicable)
To exercise your rights, please contact us using the details above.
11. Complaints
If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the relevant supervisory authority.
In the UK, this is the Information Commissioner’s Office (ICO):
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage users to read the privacy policies of any third-party sites they visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.